Business Policy – Mytchel Cleaning Services

ESTIMATES & PRICING
Quotes are estimates and remain valid for 7 days. Pricing depends on the size, condition and agreed cleaning scope. If the actual condition requires additional work, we will explain any price or scope change and obtain your approval before proceeding. An on-site assessment may be needed for a fixed quote. Detailed price lists are not published.

APPOINTMENTS & SERVICE SCOPE
A quote request does not automatically confirm an appointment. Please confirm the date, arrival arrangements and cleaning tasks with us. Tell us about delicate surfaces, special care instructions, allergies, pets and access restrictions before the visit.

DEPOSITS & PAYMENT
If a deposit is requested to confirm an appointment, its amount, purpose and refund or cancellation terms will be disclosed before payment. A deposit alone does not establish a fixed cleaning price. Payment methods and the payment due date will be stated in your appointment confirmation or invoice.

CANCELLATIONS & RESCHEDULING
Contact us as soon as possible to cancel or reschedule. Any notice period, cancellation charge or deposit deduction must be disclosed and agreed before booking. Nothing in this policy limits cancellation or refund rights provided by applicable law.

PROPERTY ACCESS & SAFETY
Please arrange safe access to the property, secure pets and valuables, and identify fragile items or existing damage. If we identify a safety concern or work outside the agreed scope, we will discuss the available options before continuing.

SERVICE CONCERNS & DAMAGE
If you have a concern about the cleaning or believe an item was damaged during service, contact us promptly with the appointment details and photos if available. We will review the concern and discuss an appropriate resolution based on the facts, agreed service scope and applicable law. This policy does not waive your legal rights or release us from responsibility imposed by law.

PHOTOS & COMMUNICATION
Please send only photos and information relevant to your estimate. Avoid including identification documents, financial information or other sensitive details. Permission to use property photos for an estimate does not authorize their publication for marketing.

APPLICABLE RIGHTS
This policy applies to our cleaning services in Washington. Mandatory consumer rights under applicable state and federal law remain in effect. Specific agreed terms must be provided before a booking or payment; future policy changes do not automatically change an existing agreement.